A complaint is understood to be a statement of the client's dissatisfaction with the professional. A request for a service, a request for information, a clarification or a request for an opinion cannot be considered as a complaint.
Any complaint regarding a TRUFFLE CAPITAL product or service should be made directly to the Management Company.
By mail to the management company, at the following address:
5, rue de la Baume
By phone at the following number: 01.82.28.46.00
By mail, to the following address: email@example.com specifying the term "Complaint(s)" in the subject line of the e-mail.
TRUFFLE CAPITAL will acknowledge receipt within a maximum of ten working days from receipt of the complaint unless the response itself is provided to the customer within this period.
TRUFFLE CAPITAL will make every effort to respond as quickly as possible to the complaint brought to its attention, within a maximum period of two months from receipt of the complaint.
The processing of a claim by the management company is free of charge, the client will not bear any specific cost (file fees, research or other ...) related to the processing of his claim.
In case of disagreement with the answer or the solution that will be provided, the claimant will have the possibility to appeal free of charge to:
Médiateur de l’AMF
Autorité des marchés financiers
17 place de la Bourse
75082 PARIS CEDEX 02
A more detailed version of the complaint’s procedure can be requested from Truffle Capital.
Shareholder Engagement Policy
TRUFFLE CAPITAL has a voting policy that sets out the conditions under which it exercises the voting rights attached to the securities held by the vehicles it manages.
Policy on the Selection of Intermediaries / Best Selection
TRUFFLE CAPITAL has defined an intermediary selection procedure that defines the selection, control and monitoring of third-party institutions to which the management company delegates certain management functions.
The purpose of the data protection policy is to provide you with detailed information about how TRUFFLE CAPITAL collects, protects and retains your personal data, and why it is used and shared. This policy also aims to inform you of your rights regarding the collection and processing of your personal data and how to exercise your rights.